Refund policy

REFUND & RETURN POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, in accordance with the European Union's right of withdrawal.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it: unused, unworn, with its original tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at info@hatturco.com.

Please note: For returns due to a change of mind (where the item is not defective), the customer is responsible for the return shipping costs.

Items should be sent to the following address:

Largo dos Lóios 57, 4050-338, Porto, Portugal

If your return is accepted, we will send you instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you have received the wrong item. We will assess the issue and resolve it as quickly as possible.

In cases of defective products or shipping errors, HATTURCO will cover the return shipping costs and arrange an appropriate solution.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Personalized or custom-made products (e.g. special orders or engraved items).

  • Personal care or hygiene products once the packaging has been opened.

  • Products showing signs of being washed, worn, or altered.

  • Gift cards.

Sale Items: Under EU consumer protection laws, the 14-day right of withdrawal also applies to items purchased on sale or promotion.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once your return has been accepted, you can place a separate order for the new item.

14-Day Cooling-Off Period (European Union)

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.

The returned item must meet the same eligibility conditions described above.

Refunds

We will notify you once we have received and inspected your return to let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@hatturco.com.